This was a great hotel. The rooms facing the river were amazing. It was a large space for such an affordable price. The rooms were super renovated as well. The customer service was amazing, including the free cold water from the fridge. The location was also quite peak.

I stay in hotels across the United States almost every day, but I have never experienced service this exceptional before. The lady at the front desk was incredibly friendly, professional, and welcoming. She explained everything clearly and handled everything quickly and efficiently. I am extremely satisfied with my experience. Without a doubt, this was the best customer service I have received in the past four years. Thank you for making my stay so pleasant.

Very nice hotel newly remodeled, great location especially if you have a pet. Nice river on the side thats makes walking your pet easy. Bags are provided by the park, so Please pick up after your pet. Breakfast has DIY waffles, oatmeal, eggs sausage, muffins, bagels, toast yogurt. No fruit but they have included Almond Milk for cereal. Assorited juices and water. Bring a stainless steel bottle and fill up. Pretty breakfast area to sit. BBQ on the patio also to use with picnic tables! Micro/fridge in room also. Only negative is My shower handle fell off . Shampoo and conditioner are provided. I think for this place to stay nice over the years they just have to pay a little more attention to maintaining of the bathrooms. Will stay again!

Highly recommend river view king bed room. Clean rooms and well maintained! Parking lot was good parking spaces. Breakfast was continental offering eggs, sausage, cereal, muffins, waffles, fruit, yogurt ,coffee, 4 types juice, etc Bed was very comfortable& water for a shower was hot. No elevator but only 2 floors. They offered guests free coffee, tea, hot cocoa upon arrival & departure. They have picnic tables on the side of the hotel near river side. Hostess greeted the customers and very pleasant& easy check-in& out

The receptionists were perfectly friendly. Very understandable. Try the best they can to help however, I don't know if it was the janitor or are the housekeeper that went into my room without infirming me? I did have a I do not disturb sign on the outside of my door. Nobody did not call me From my telephone number which in they have went into my room without letting me know make their way whenever they choose to make their way with put my do not disturb sign inside of the room. Maybe acting like if I'm crazy. Wishing I knew I have it outside cuz I have a picture showing that I added outside I felt like my privacy was invaded, and I'm very upset about it. I have big dreams for the hotel because I come upset every week and I will be coming upstate every week for the next year and a half and I thought that was my home away from home but I will not be staying there anymore because my privacy was invaded. That's why I give the hotel one star for service

This was a great hotel. General manager Kassia very accommodating and overall sweet & kind person. Will was a fantastic host, overall kind and professional. Alissa just a sweet young lady & very helpful and I can’t forget Kathy who prepared my room before my arrival she did an awesome job everything was so clean. Thank you to all of you that made our stay feel like home. Keep up the good work & we appreciate all of you. This Best Western was the BEST!! Thank you!!

My husband and daughter stayed over for a college tour. I have stayed here before it changed hands and became a Best Western and had no issues. My husband and daughter checked into a half cleaned room with towels and sheets stacked up on a chair, unmade beds and a dirty bathroom that had not been cleaned. My husband brought up the issue immediately with the front desk receptionist. She apologized, cleaned and made up the room herself and credited us (still waiting on the refund…) the night. The front desk staff was amazing but it sounds like the hotels hired traveling cleaning crew needs to be remediated immediately…

Beware on weekends. They accommodate hockey teams who take over the entire hotel. They stay in the lobby all day and night. Kids are screaming and running around hallways till wee hours of the morning while parents hang in lobby. Hotel makes you sign quiet hour agreement upon check in but when I called at midnight to ask them to address it they told me there was no quiet hour policy! Two nights of no sleep. Go elsewhere. There’s a nice Hilton down the street that’s professionally run. I was pulling for this renovated hotel in a great location but they need to get better management and a handle on the behavior of their guests.

Amazing hotel, friendly staff, free water bottles, gym, plenty parking, pet friendly, lovely rooms and interiors.

We so loved our stay at the Best Western in Potsdam. From the moment we walked in, Will and all of the staff were friendly, helpful, and made us feel right at home. Will was especially kind to our son, from bringing out Halloween candy to giving him a Spider-Man coloring book to keep him busy. We won't forget our trip, and hope we to someday make it back to The North Country and the good people here. Thank you, Will, and the rest of the Best Western team!